fk77 Privacy Policy

1

What Information We Collect

When you use the fk77 platform, we collect various types of personal information from you. This information is used to provide you with a safe, personalized, and quality gaming experience.

1.1 Registration and Account Information

When you create an account on fk77, we collect the following information:

• Full name (as legal identity)
• Date of birth (for age verification — to confirm 21+)
• Valid email address
• Mobile number (linked to bKash, Nagad, or Rocket transactions)
• Password (stored in encrypted hash form)
• Preferred currency and language settings

1.2 Identity Verification (KYC) Information

To ensure secure financial transactions and prevent fraud, fk77 may request identity verification documents from you when necessary:

• Copy of National ID (NID) or passport
• Proof of current address (bank statement or utility bill)
• Proof of ownership of the payment method

1.3 Financial Transaction Information

We keep a record of every deposit and withdrawal transaction. This includes the date and time of the transaction (per BST), amount, method (bKash, Nagad, or Rocket), and transaction identification number.

1.4 Technical and Device Information

Our system automatically records the following technical information:

• IP address and approximate location
• Browser type and version
• Operating system and device information
• Session duration and usage patterns
• Cookie and session token data

2

Purpose of Using Information

fk77 uses your personal information only for specific, legitimate, and transparent purposes. We never sell your information to third parties or share it with advertisers.

2.1 Service Delivery and Account Management

Your information is used to successfully create and manage your account, verify logins, process transactions, and store your gaming history.

2.2 Security and Fraud Prevention

The fk77 platform uses SSL encryption and advanced security technology. Your information is used to detect suspicious activity, prevent the creation of multiple accounts, and maintain anti-money laundering controls.

2.3 Customer Support

When you seek assistance through our 24/7 live chat or email, we use your account information to provide fast and effective service.

2.4 Bonus and Promotional Communications

If you have consented to promotional communications, we use your information to send you bonus offers, tournament invitations, and personalized promotions based on your preferences. You can opt out of this service at any time.

2.5 Responsible Gaming

Your information is used to monitor your gaming behavior, identify problematic gambling patterns, and assist with setting limits or self-exclusion where needed.

3

Cookies and Similar Technologies

The fk77 website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help the website recognize you and remember your preferences.

3.1 Essential Cookies

These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, store security tokens, and complete transaction processes. Disabling these cookies will prevent the site from working properly.

3.2 Functionality Cookies

These cookies are used to remember your language preferences, theme settings, and gaming preferences, so you do not have to reconfigure settings each time you log in.

3.3 Analytics Cookies

Anonymous analytics data is collected to understand which sections of the platform are used most. We use this data to continuously improve the quality of our service.

3.4 Managing Cookies

You can manage cookies from your browser settings. However, please note that disabling essential cookies may prevent some important features of the fk77 platform from working.

4

Data Disclosure and Sharing Policy

fk77 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

The minimum necessary information to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment service provider. This information is used solely for processing the specific transaction.

4.2 Technology Service Providers

Game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe) may access limited session data required to operate games within their own systems. They all operate under strict confidentiality agreements.

4.3 Legal Obligations

We are legally required to disclose necessary information to relevant authorities in response to court orders, government directives, or legal requirements. In such cases, we always disclose only the minimum necessary information.

4.4 Fraud Prevention

Anonymized or aggregated data may be shared with industry-standard fraud prevention organizations to prevent money laundering or other financial crimes.

5

Security and Protection Methods

fk77 applies the highest industry-standard technical and administrative measures to protect your personal information. Our security framework is continuously reviewed and improved.

5.1 Encryption Technology

All your personal information and financial transactions are protected with SSL (Secure Socket Layer) encryption. This means no third party can read or alter the data while it is being transmitted.

5.2 Password Protection

Your password is never stored directly — it is transformed and stored using industry-standard cryptographic hashing algorithms.

5.3 Access Control

Only authorized personnel can access your information, and only when genuinely required to deliver a service. All internal data access is logged and regularly audited.

5.4 Data Breach Response

In the event of an unexpected data breach, we will promptly notify affected users and take the necessary remedial measures. Our incident response team is on standby 24/7.

6

How Long Data Is Retained

fk77 does not retain your personal information longer than necessary. The retention period depends on the type of information and legal requirements.

6.1 Active Account Information

Account profiles and gaming history are retained for as long as your account remains active. This information is used to continuously provide you with improved service.

6.2 Financial Transaction Information

Transaction records may be retained for several years after account closure for financial auditing and potential dispute resolution purposes.

6.3 KYC Documents

Identity verification documents are retained from the date of submission for the period specified under applicable law.

6.4 After Account Closure

When you close your account, we will take steps to delete or anonymize your personal information as soon as possible. However, some information may need to be retained for a specified period due to legal obligations.

7

Your Privacy Rights

fk77 believes you should have full control over your own information. We therefore provide the following rights:

7.1 Right to Access Information

You may request at any time at [email protected] to know what information we hold about you. We will provide the information within a reasonable time.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you have the right to have it corrected. This can be done through account settings or directly through support.

7.3 Right to Delete Information

In certain circumstances you may request deletion of your personal information. However, we may need to retain some information due to legal obligations or legitimate business requirements.

7.4 Right to Restrict Processing

You may request that the processing of your information be limited for specific purposes, particularly in relation to promotional communications.

7.5 Right to Lodge a Complaint

If you have any concerns about your privacy rights, please first contact us at [email protected]. Our privacy team will work to resolve your matter promptly.

8

Age Confirmation and Protection

fk77 is an adults-only gaming platform. Only individuals aged 21 or above are permitted to create an account and use the service.

We do not intentionally collect any personal information from individuals under the age of 21. If we become aware that a minor has created an account on our platform, that account will be immediately closed and all associated information will be deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

9

Policy Updates and Changes

fk77 may update this privacy policy from time to time. This policy may be revised in line with technological changes, new legal requirements, or changes in the scope of our services.

For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will change

Continued use of the platform after changes are made will be considered acceptance of the updated policy. If you disagree after a policy change, please stop using the service and contact us.

9.1 Consent

By using fk77's services, you confirm that you have read, understood, and agreed to the terms of this privacy policy. This policy should be read together with our Terms and Conditions and Responsible Gaming policy.